Support
Write to pna.apps@gmail.com. A real person reads it.
Please say which phone you have and which version of the app — Settings, at the very bottom. It usually saves a round trip.
Common things
The app is not counting my reps
Nearly always framing. The phone has to see the joints that matter, and each exercise needs a different angle: squats and push-ups side-on, pull-ups from either side. Give it about 1.8 m for push-ups side-on, or 1.2 m if you film along your body. The screen tells you when something is out of frame — that hint is the fastest fix.
A rep did not count
The counter refuses partial repetitions on purpose. A push-up counts when the shoulders come far enough down toward your hands; a pull-up when your elbows really bend on the bar. That strictness is the point: a number you cannot trust is worth nothing.
I bought gear and it is not there
Open the shop and tap Restore purchases. Make sure you are signed in to the same App Store or Google account that paid.
I want a refund
Refunds go through the store, not through us. Apple: reportaproblem.apple.com. Google: the order history in the Play Store.
I want my data, or I want it gone
Export and deletion are both in the app — see Delete your account. If you cannot get into the app, write to us.
The rewarded video will not load
Ads are not always available, and in some regions they depend on the consent choice you made. Nothing is lost when a video fails to load: the attempt is not counted against your daily limit.
Reporting a counting bug
If a counter gets something wrong repeatedly, Settings has a set recording switch. Turn it on, do the set that fails, then send us the recording — it is numbers only, no video, no image. It is by far the most useful thing you can give us.
RAISE and your wallet
Android only. What RAISE is and how it is collected and withdrawn is on the RAISE page.
I lost access to my wallet
We cannot help with that, and nobody can: the wallet is yours, we never hold its keys or seed phrase, and RAISE already paid to it cannot be recalled or sent again. If you still have your repRaise account, link a new wallet in the app — at any time on the test network, at most once in 30 days from the main-network launch — and the balance still with your account will be paid there on your next withdrawal.
My withdrawal failed or is not moving
Open the RAISE screen in the app: every withdrawal shows its state — requested, processing, paid — and a paid one links to a public explorer. A withdrawal can wait for the next day when the daily limit is reached, or be held or refused by our checks; the app says so. If the state has not changed for more than a day, write to us with the time and the amount of the request. The balance is not lost.
A set accrued no RAISE
RAISE accrues only with at least one piece of gear equipped, only for the first 100 pull-ups, 200 push-ups and 300 squats of a day (50, 100 and 120 per set), and each set is rounded down to 0.01 RAISE. A day flagged by the fairness checks, or a device that does not pass Google Play Integrity, accrues nothing.
Are the tokens I collect worth anything?
No. RAISE currently runs on Solana's test network (devnet); test-network tokens have no value and cannot be traded. The main-network launch will be announced in the app and on the RAISE page, and nothing accrued on the test network is a promise of main-network tokens unless we say so then. RAISE cannot be bought in the app, and we do not exchange it for money.